How we work

Site visits

We offer a completely bespoke service from the start of your rug finding journey to the completely customised piece that you will end up with. We think it’s invaluable to see the rugs in your own home so we come to you with any of our designs that you would like to see in situ, together with all our colours, hopefully making the decision process as easy as possible.

All our designs can be adapted, whether you are after a square rug, round rug or runner. We can give advice on how best to place your rug and help you measure up what the best size would be. If it is not possible to visit you we can match to fabric samples in the post and send you colour tufts and woven swatches.

Ordering

Following our site visit we send a quotation and computer mock up of the design in the colours chosen so you can envisage as best as possible what it will look like. We can also take a photo of the room and do a cgi of how the bespoke rug would look like in the actual space, in various options if you are having difficulty choosing.

If you would like to go ahead we require a 50% deposit to put your rug into production, they then typically take 12-20 weeks to make depending on the design and relevant knot.

Delivery

Once your rug is finished it is couriered by air to the UK so we can get it to you as soon as possible. Our wonderful delivery team then make a day and time that suits you and they will install your new piece exactly as you’d like it. They also supply underlay if needed and a protective sealant called micro-seal.

Care and cleaning

On delivery of your rug you will be given a care leaflet of how best to look after it and keep it in top condition. If you ever need any advice or a specialist cleaner we can supply that for you.

Interior designers

If you would like to open a trade account with us do get in touch. We can provide woven sample swatches for you to have in your showrooms to show clients, and computer mock ups for mood boards in chosen colours. Most of our designs are also available in hand tufted if you are working to a lower budget or tighter timeline.

Explore the beautiful collections by Amy Kent

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